Customer Service

Shipping & Delivery

Seller will attempt to meet shipment schedules.  However, any shipment quotation or forecast on an order acknowledgment is only an estimate of the time required to make shipment and Seller will not assume liability, consequential or otherwise, because of any delay or failure to deliver all or any part of any order for any reason, including its active or passive negligence.  Seller reserves the right to allocate inventories and current production in any way it deems desirable.

Privacy & Security

The sale of the Products hereunder to Buyer shall in no way be deemed to confer upon Buyer any right, interest or license in any patents or patent applications or design copyrights the Seller may have covering the Products.  Seller retains for itself all proprietary rights in and to all designs, engineering details, and other data and materials pertaining to any Products supplied by Seller and to all discoveries, inventions, patents and other proprietary rights arising out of the work done by Seller in connection with the Products or with any and all Products developed by Seller as a result thereof, including the sole right to manufacture any and all such Products.  Buyer warrants that it will not divulge, disclose, or in any way distribute or make use of such information, and that it will not manufacture or engage to have manufactured such Products.

Returns & Replacements

The Products may not be returned to Seller without first obtaining Seller’s consent.  The request for return and credit must be filed with Seller and shall include purchase order number, approximate date shipped and any and all other identifying numbers (such as invoice number, date of invoice, P.O. numbers, etc.)  Each request for return of Products for credit should state the type and quantity of goods, the part numbers and the reasons for the return.  If return authorization is granted, Products shall be returned in a clean, well-packaged condition within fifteen (15) days from the date return authorization is granted by Seller.  If the products are not returned within fifteen (15) days from the date authorization is granted by Seller, the products shall be deemed irrevocably accepted by Buyer and Buyer shall be responsible for payment as provided for in these Terms and Conditions.

Ordering

Most ordering of products can be performed through the store. If for some reason you have a special need or requests please call our office at 951-279-5500 or Toll Free 1-888-875-FLOW and we can take your order over the phone. Orders can also be placed or sent via fax to 951-279-5525.

Payment, Pricing & Promotions

(a) Unless otherwise stated as part of this Agreement, the terms of the sale are net 30 from date of invoice.  Seller reserves the right to require alternative payment terms, including, without limitation, sight draft, letter of credit or payment in advance.  All payments shall be made to seller at its office in Corona, California, or such other office as may be from time to time designated.  Interest accrues on overdue invoices at the rate of one and one-half percent (1 ½%) per month, but not more than the amount allowed by law, on the unpaid balance from the original due date of the invoice.(b) All orders are subject to, and the obligation of Seller to make deliveries is subject to, the right of the Seller as provided in paragraph 12, to require of the Buyer payment of all or any part of the purchase price in advance of delivery or to make shipment C.O.D.  If the Buyer fails to make advance payment when requested by Seller, or if the Buyer is or becomes delinquent in the payment of any sum due Seller (whether or not arising out of this order) or refuses to accept C.O.D. shipment, then Seller shall have the right, in addition to any other remedy to which it may be entitled in law or equity, to cancel the sales order, refuse to make further deliveries, and declare immediately due and payable all unpaid amounts for goods previously delivered to the Buyer.  Partial shipments made under any order shall be treated as a separate transaction and payment thereof shall be made accordingly.  However, in the event of any default by Buyer, Seller may decline to make further shipments without in any way affecting its rights under such order.

(a)  The price(s) shown on the invoice reflect current pricing.  Prices do not include any federal, state or local property, license, privilege, sales, use, excise, gross receipts or other like taxes which may now or hereafter be applicable to, measured by or imposed upon, or with respect to the transaction, sale, value or use of the goods furnished hereunder (other than taxes based on net income).  Buyer shall pay or reimburse any such taxes which Seller or its subcontractors or suppliers are required to pay or collect.

(b) The price of all Products unless otherwise specifically stated in this Agreement is F.O.B. carrier, at the place of manufacture or warehouse location, which is the address of Pro Flow Dynamics, LLC., exclusive of insurance cost.  The cost of packaging for normal domestic shipment is included in the invoiced price.  Where special domestic or export packaging is specified, involving greater expense, a charge will be made to cover such extra expense.

(c) Unless otherwise stated by Seller in writing, all quotations are firm for, and expire thirty (30) days after date thereof and constitute offers.

Viewing Orders

Orders can be viewed via your login information upon registering through our online store. Orders will remain viewable for the entire time you choose to do business with our company.

Updating Account Information

If for some reason you would like to update your account information that is not a problem. Please send an email to sales@proflowdyanmics.com or give us a call at 951-279-5500. Please have your account information ready along with any recent purchase order information.